Office Professional Workshop Series

Magnum Trainings: Office Professionals Workshop

Summer 2021 Online Series via ZOOM

Four Thursdays @ Noon

Schedule, Registration, and Payment
Four 1-hour sessions, via ZOOM with video

This online workshop series is designed for all school district office professionals seeking to strengthen their understanding and skills. The workshops are  focused on the strategies to build and maintain a profession skill set in the school district office environment.

For district, building and department secretaries and administrative assistants. Office teams will find these workshops useful. 

Why This Workshop is Important
School district office professional works at the intersection of multiple responsibilities, personalities, and daily challenges. This 4-session series covers both basic knowledge and skills, and advanced techniques and strategies needed for effective management of the office environment. Educational office professionals are the “face of the school district.” Day-to-day decisions, actions and behaviors insure the smooth operations of various offices within a district. This workshop series is structured to provide best practices and practical information for all office professionals. Each one-hour session provides an opportunity for professional growth and professional development. Problem analysis with hands-on examples will be part of this online workshop series.

1. Each session will begin promptly at 12:00 PM EST and will last one hour.
2.Sessions are registered via ZOOM. Attendees may want video (camera) and audio (microphone) for participation.
3. Each one-hour session provides an opportunity for professional growth and professional development
4. A new 4-session series is offered three times a year- summer, fall, spring.

Summer 2021 Topics
SESSION 1 – July 29, 2021
“The Effective Educational Office Professional” Part 1
As an educational office professional, you are much more than “just” a secretary or assistant. The roles you play, the positions you hold and the work you do is not the same as they were 30, 20, or even 10 years ago. Your image, your attitude, your skills, and how you handle time, people and change are watched, noticed and scrutinized every day. This workshop will discuss many ways to keep effective and professional in your changing and challenging role as an educational office professional. Part 1 will focus on your professional image, the importance of confidentiality, and dealing with change.

Session 2 – August 5, 2021
“The Effective Educational Office Professional” Part 2
A continuation of Part 1, this workshop will focus on the importance of a positive attitude, ethics in the school office, and handling difficult people.

Session 3 – August 12, 2021
“You Make the Difference”
Do you have pride in your work? Do you feel appreciated? Do you handle all situations in your office well? If you answer “no” to any of these, this workshop is for you. We will talk about how to take pride in your work, the power of teamwork, and how to both feel appreciated and show your own appreciation to others – all in an effort to help you realize you really DO make a difference in your office environment. There is no unimportant job in any school district. Every job matters, so you have to be armed and ready to show what you do and can do to make yours matter even more.

Session 4 – August 19, 2021
“Is Your Customer Service Up to Par (Professional, Accurate, Responsive)?
You may not work at Amazon, but you, as educational office professionals, do provide customer service every single day. What is good customer service for the school office? What does it mean to you, as the educational office professional? Why is it important to be professional, accurate and responsive to your customers? What image are you portraying to your customers in your office? During this workshop, we will address these questions, and discuss the importance of teamwork and shared direction in a school office in order to get and keep your customer service up to PAR.

Workshop Faculty – Wendy Heslink, CEOE
Wendy joined the educational office community in 1990 and has worked in various offices in six different K-12 public schools. She is currently the Secretary to the Superintendent and District Clerk in the Cassadaga Valley Central Schools. Wendy has given numerous presentations and workshops across New York and across the country to educational office professionals, school district support staff, and students on topics relating to education, professionalism, and self-development. As a member of county and state associations of educational office professionals for over 25 years she has served on the Executive Boards for both organizations. As a member of the National Association of Educational Office Professionals (NAEOP), Wendy served on the Executive Board starting in 2009. Since then, she served in many positions on the Board, including being President for 2016-2017.

Workshop Administrator – James (Jim) M. Merrins, Ed.D., SDA, SBA
Jim has 40 years of school administrative experience – 16 years as superintendent of schools in Fredonia and Honeoye, New York. He is currently Executive Program Administrator for the School District Internal Auditing Alliance. He administers and/or teaches numerous statewide fiscal workshops for superintendents and experienced school administrators, including Fiscal Navigation for Superintendents, Claims Auditors Training, and School District Extraclassroom Activity Funds. Jim is NYS certified as a school business administrator. Dr. Merrins has taught school finance and school law at SUNY colleges.

The cost of the 4-session series is $145 for the first participant; $95 for the second participant, and $45 for the third and subsequent participants from the same school district. The cost for participation in individual 1-hour sessions is $95 per session. Costs are per participant from the same school district, not per site.

Each workshop participant will receive workshop-related materials and links to resources.

Hosted and administered by ESS
James M. Merrins, Ed.D., Executive Program Administrator

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Contact James Merrins, Ed.D.
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Educational Support Services
42 Rosalyn Court, Fredonia, New York 14063
(716) 672-5473, FAX (716) 672-5472,